Before You Buy

REFUND, RETURN, AND CANCELLATION POLICY

Effective Date: September 12, 2026

OVERVIEW

Bryant’s Woodwork creates handcrafted, made-to-order catering carts, accessories, custom products, and digital plans.

Return and cancellation eligibility depends on whether the product is standard, customized, made to order, or digital.

Please review this policy before completing your purchase. Contact us promptly if you have questions or experience a problem with your order.

STANDARD PRODUCTS

Eligible standard products may be returned if they are unused, undamaged, and returned in their original packaging.

Contact Bryant’s Woodwork within 48 hours of delivery to request a return or exchange.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.

The product must be securely packaged for return. The customer is responsible for damage caused by improper return packaging.

Original shipping charges and optional expedited-shipping fees are nonrefundable unless the return resulted from an error by Bryant’s Woodwork or shipping damage covered under this policy.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Products involving custom dimensions, colors, serving-top layouts, branding, logos, structural modifications, or other nonstandard requests are considered custom products.

A custom order canceled within 48 hours of purchase may qualify for a full refund.

If canceled more than 48 hours after purchase but before production begins, the customer may receive a refund equal to two-thirds of the amount paid.

Once design work, material preparation, cutting, finishing, branding, or other production has begun, custom orders cannot normally be canceled, returned, or refunded.

Nothing in this section limits any rights that cannot legally be waived, including rights involving products that are defective, materially different from what was ordered, or subject to legally required remedies.

DIGITAL PRODUCTS

Downloaded digital plans, files, templates, or other digital products are nonrefundable.

If a digital product has not been downloaded, a cancellation and refund may be requested within 48 hours of purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect all packages and products immediately after delivery.

Shipping damage, missing parts, defects, or incorrect items must be reported within 72 hours of delivery.

Keep all original boxes, foam, wrapping, labels, and other packaging until the claim has been resolved.

We may request clear photographs of:

• The damaged or incorrect product

• The inside and outside of each shipping box

• Shipping labels

• Packaging materials

• The specific damaged or missing area

HANDMADE WOOD PRODUCTS AND MINOR COSMETIC DAMAGE

Our carts are individually handcrafted from real wood. Natural variations in wood grain, texture, color, knots, seams, and other minor characteristics are not considered defects when they do not affect the product’s structure, safety, assembly, or functionality.

Shipping may occasionally cause minor cosmetic damage, including small dents, light scratches, paint scuffs, small chips, surface bubbles, or similar blemishes.

When these conditions can reasonably be corrected by buffing, light sanding, glue, wood filler, touch-up paint, or another minor repair, they do not qualify for a complete cart replacement, return, or full refund based solely on the cosmetic issue.

After reviewing the customer’s photographs and information, Bryant’s Woodwork may choose an appropriate remedy, including:

• Providing repair instructions or touch-up materials

• Authorizing the customer to complete a reasonable minor repair

• Authorizing repair by a qualified person near the customer

• Reimbursing an approved local repair costing up to $50

• Replacing only the individual affected component when appropriate

Customers must receive written authorization before performing repairs, hiring someone, or incurring repair expenses.

Unauthorized repairs or expenses may not be reimbursed.

STRUCTURAL OR NON-REPAIRABLE DAMAGE

Bryant’s Woodwork remains responsible for covered damage that cannot reasonably be repaired, including cracked or broken laminate, split or broken wood, significant structural damage, or damage that prevents proper assembly, safe operation, or normal use of the product.

When an individual component—such as a top, wing, panel, shelf, or base—can fully correct the problem, Bryant’s Woodwork may replace that component rather than replace or refund the entire cart.

Depending on the nature and extent of the damage, Bryant’s Woodwork may provide replacement parts, repair assistance, replacement of an affected component, a replacement product, or another appropriate remedy.

When a covered replacement or repair is approved because of shipping damage, a product defect, or an error by Bryant’s Woodwork, Bryant’s Woodwork will pay the applicable replacement-shipping cost.

A full replacement or refund may require the original product or damaged components to be returned for inspection.

MISSING PARTS

Report missing components within 72 hours of delivery.

After confirming the missing items, Bryant’s Woodwork will ship the required replacement parts.

Assembly hardware, accessories, branding, and other components may sometimes arrive in a separate package.

RETURN AUTHORIZATION

Do not ship a product back without contacting Bryant’s Woodwork and receiving return instructions.

Unauthorized returns may be refused, delayed, or returned to the sender.

Approved returns must be shipped to the address provided in the return instructions.

Do not send returns to an address listed on a shipping label without authorization.

INSPECTION AND REFUNDS

All returned physical products are inspected before a refund is approved.

Products showing use, unauthorized modifications or repairs, improper assembly, missing components, customer-caused damage, or inadequate return packaging may be denied a refund or subject to a deduction reflecting the loss in value or repair cost.

When a refund is approved, it will be issued to the original payment method.

Bryant’s Woodwork will initiate the refund within seven business days after accepting and inspecting the return.

Additional processing time may be required by the customer’s bank or payment provider.

PRODUCTION AND SHIPPING DELAYS

Production and delivery timeframes are estimates unless Bryant’s Woodwork expressly provides a guaranteed date in writing.

Customers should not schedule events based solely on estimated production or delivery dates. Please wait until active carrier tracking has been received.

If we cannot ship within the timeframe promised at purchase, we will provide an updated shipping estimate and any cancellation or refund options required by applicable law.

When customer consent to a revised shipping date is required, the order will not continue without that consent.

WARRANTY LIMITATIONS

Bryant’s Woodwork provides a one-year limited warranty against qualifying defects in materials or workmanship under normal use.

The warranty does not cover natural wood variations, ordinary wear, misuse, improper assembly, overloading, unauthorized modifications or repairs, accidental damage, prolonged weather exposure, standing water, improper cleaning, or failure to follow care and storage instructions.

Replacement parts or repair may be provided when appropriate.

A warranty claim does not automatically qualify for a complete product replacement or full refund.

HOW TO REQUEST ASSISTANCE

To request a cancellation, return, replacement, repair reimbursement, or damage review, contact:

Bryant’s Woodwork

Email: support@bryantswoodwork.com

Phone or Text: 601-517-2526

Include your name, order number, explanation of the request, and all required photographs.

LEGAL DISCLAIMER

Nothing in this policy is intended to limit or waive consumer rights that cannot legally be limited or waived under applicable federal, state, or local law.

If any provision conflicts with applicable law, the applicable law will control.

Bryant’s Woodwork may update this policy periodically.

Changes apply to future purchases and will not retroactively change the policy governing an existing order unless required by law or agreed to by both parties.